Re: Glitch during GAC - no buttons to attack

by BigDavido
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Original Post

Glitch during GAC - no buttons to attack

★ Novice

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? iPhone X
OS Version 12.4.1
Ally Code: (Find it here: http://bit.ly/AllyCode ) 995231879
What type of issue do you have? Gameplay
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug My last GAC match, glitch removed all action buttons. Could not do anything. Lost match due to glitch. Would’ve won the GAC matchup.
Steps: How can we find the bug ourselves? Connect to GAC fight. I can upload a screenshot.
Connection Type Wifi
Please select your region North America
Country United States

Screenshot of the glitch. Can submit higher quality screenshot via email. 

B46A48D4-98BC-417F-9F9C-19DBE263B2C3.png
Message 1 of 6 (457 Views)

Re: Glitch during GAC - no buttons to attack

[ Edited ]
★★★ Novice

Same here. I was fighting clones, and it occurred after Fives sacrificed himself. Was forced to time out and take the draw.

 

When the match was over, and I was going to fight them again, I noticed that Fives was alive again, with a small amount of health. 

 

Android here.

Message 2 of 6 (436 Views)

Re: Glitch during GAC - no buttons to attack

★★★ Novice

To follow up on this, I also lost my match as a result, since it forced me to have to fight the squad twice.

Message 3 of 6 (394 Views)

Re: Glitch during GAC - no buttons to attack

★ Novice

Thanks is for reply. Haven’t heard a thing from CG tho. Hoping to get some love... 

Message 4 of 6 (330 Views)

Re: Glitch during GAC - no buttons to attack

★ Novice

I also had this problem. Talked with customer support and they offered no help. Really disappointed that I was told no one else was having this issue. 

Message 5 of 6 (318 Views)

Re: Glitch during GAC - no buttons to attack

★ Novice

That’s pretty terrible. Obviously from this thread people have had this issue. I know some guild mates have had this issue too. 

 

Just curious - what is customer support #?

Message 6 of 6 (301 Views)