Geo tb: permanently lose protection bar above my BH toons

[kusid8364]

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? pocophone f1
OS Version android 9
Ally Code: (Find it here: http://bit.ly/AllyCode ) 796277677
What type of issue do you have? Gameplay
How often does the bug occur? Occasionally (10% - 49%)
Summarize your bug protection bar dispelled
Steps: How can we find the bug ourselves?
Connection Type Wifi
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Jedi enemies at geo tb somehow dispel my toons' protection bar.

Then my toons can not recover protection during the battle,

and they have been hit to their hp instead of their protection.

I earned less territory points becouse this bug.

My ally code is 796277677

Thanks

[kusid8364 · Accepted solution]

Thanks GladOS!

[EA_HighCommand]

Hi @kusid8364,

In the screenshot you've provided, all three of your Bounty Hunters still have Protection (the white bar above the green health bar). Once all protection is depleted by damage, it will still be displayed as an empty bar.

Do you have more details and maybe a video, so that we can better understand what the issue might be?

[GladOS-013]

@EA_HighCommand The Bossk in the screenshot has no protection bar!  Crazy!

[kusid8364]

As GladOS-013 said

Also other team members/characters weakened by this and I lost them then I realised the bug with missing protection from them.

[GladOS-013]

Are they the victims of Mace Windu’s ability “Reckoning?” It reduces enemy Max Protection by 50%. If it’s an additive skill, two uses would reduce a character’s max protection to 0, which may be what you’re seeing. 

[kusid8364 · Accepted solution]

Thanks GladOS!