Geo TB combat freezes

[marioegarcia]

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Samsung Galaxy Note 8
OS Version Android 9
Ally Code: (Find it here: http://bit.ly/AllyCode ) 863332599
What type of issue do you have? Gameplay
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug Game became unresponsive in Territory Battle combat
Steps: How can we find the bug ourselves?
Connection Type Wifi
Please select your region North America
Country USA

‌

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Galaxy Note 8
OS Version Android 9
Ally Code: (Find it here: http://bit.ly/AllyCode ) 863332599
What type of issue do you have? Gameplay
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug Game freezes during Geo territory battle combat mission
Steps: How can we find the bug ourselves?
Connection Type Wifi
Please select your region North America
Country USA

‌

While doing combat mission in the canyon sector of the geonosian Territory Battle my game became unresponsive. I switched to another app and when I came back the game showed a black screen. After force closing the mission shows complete and my squad isn't available. My guild loses out on a lot of points now.

[EA_HighCommand · Accepted solution]

Hi @marioegarcia and thank you for the report.

We've checked your account and our logs and it appears that you have lost connection during the battle.

[Tannjam]

This has happened to me on the mission requiring Geonosians both of the first two days.

I'm using a Samsung Galaxy S10+

[Majerus91]

Also happening to me. Second time now, this has happened. 

It happened when Geo TB ran for the first time. And now that its running again for the second time. Its happened again. Its really annoying considering its about the only place I actually do well in the event so my alliance loses out on those points earned. 

I'm using an 

Apple iPad Air w iOS v12.3.1

[EA_HighCommand · Accepted solution]

Hi @marioegarcia and thank you for the report.

We've checked your account and our logs and it appears that you have lost connection during the battle.

[marioegarcia]

That would cause the game screen to freeze? I didn't get lost connection error like I have in the past. I attacked and the screen froze up. Unresponsive.

[marioegarcia]

@EA_HighCommand That would cause the game screen to freeze? I didn't get lost connection error like I have in the past. I attacked and the screen froze up. Unresponsive.

[EA_HighCommand]

It may sound unusual but that's what our logs were showing. Just to be sure, it wasn't a case of the ability buttons disappear, right?

[DaddyOnAHarley]

iPhone 7 iOS 12.3.1 - I was in the final wave of a combat mission in Petranaki Arena when the game froze up and no longer let me battle...all the combat buttons disappeared, my next character up wasn’t highlighted, and the ‘settings’ button was greyed out/unselectable. I could still select characters to pull up a window with their info, and the Auto button toggled (but didn’t do anything). I took a screen shot, but too big to upload here.

[traceofbass89]

@DaddyOnAHarley I had the same thing happen on a p3 combat mission. Froze up and couldn't quit. Game finally closed itself after inactivity.

I have a screenshot of it too. Annoying that it doesn't let you quit, move, or auto-play it out.

[JuanZapatos]

My CM mission froze in Phase 3 with the droids as required toons

Ability buttons gone. Game does not progress

iPhone X

OS: 12.4

Ally code: 184595974