Help us improve Answers HQ! Take Survey No, Thanks

Geo TB Black Screen

by sirreignbatt
Reply

Original Post

Highlighted
Accepted Solution

Geo TB Black Screen

★★★★ Novice

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Xiaomi Pocophone F1
OS Version Android Version: 9 PKQ1.180729.001
Ally Code: (Find it here: http://bit.ly/AllyCode ) 197593272
What type of issue do you have? Gameplay
How often does the bug occur? Occasionally (10% - 49%)
Summarize your bug I was doing a phase 1 combat mission with my Darth Revan squad and after I killed the last enemy of phase 1 and while it was transitioning to phase 2 the screen stayed black. The game was unresponsive and it was stuck that way for a good 5 -10 mins before I gave up and restarted the app losing my TB progress.
Steps: How can we find the bug ourselves?
Connection Type Wifi
Please select your region Europe
Country UK

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Xiaomi Pocophone F1
OS Version Android Version: 9 PKQ1.180729.001
Ally Code: (Find it here: http://bit.ly/AllyCode ) 197593272
What type of issue do you have? Gameplay
How often does the bug occur? Occasionally (10% - 49%)
Summarize your bug I was doing a phase 1 combat mission with my Darth Revan squad and after I killed the last enemy of phase 1 and while it was transitioning to phase 2 the screen stayed black, it was unresponsive and it was stuck that way for a good 5-10 mins before I gave up and restarted the app losing my TB progress.
Steps: How can we find the bug ourselves?
Connection Type Wifi
Please select your region Europe, Other
Country UK

Screenshot_2019-08-13-04-31-59-691_com.ea.game.starwarscapital_row.png
Screenshot_2019-08-13-04-36-58-555_com.android.systemui.png
Screenshot_2019-08-13-04-36-58-555_com.android.systemui.png
Message 1 of 2 (46 Views)

Accepted Solution

Re: Geo TB Black Screen

EA Live QV Team

Hi @sirreignbatt and sorry to hear that.

 

We've checked our logs and it looks like your game crashed during the transition phase. Despite having more than enough RAM available, we would recommend closing all unused background apps to prevent this from happening. Also, make sure you have enough battery power, some devices tend to enter a power-saving mode when the battery is low, which can impact the game's performance as well.

View in thread

Message 2 of 2 (24 Views)

All Replies

Re: Geo TB Black Screen

EA Live QV Team

Hi @sirreignbatt and sorry to hear that.

 

We've checked our logs and it looks like your game crashed during the transition phase. Despite having more than enough RAM available, we would recommend closing all unused background apps to prevent this from happening. Also, make sure you have enough battery power, some devices tend to enter a power-saving mode when the battery is low, which can impact the game's performance as well.

Message 2 of 2 (25 Views)

HOW TO CONTACT SUPPORT

Having trouble in Star Wars: Galaxy of Heroes?

Contact EA Help

fifa-20-promo-splash

Find your Player ID

Here's how to find your unique Player ID in Star Wars: Galaxy of Heroes.

Learn more on EA Help

ea-help-promo

Find your Ally Code

Here's how to find your Ally Code in Star Wars: Galaxy of Heroes.

Learn more on EA Help