Re: Games crashes shortly after launch

by EA_Jason
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Original Post

Games crashes shortly after launch

★ Novice

Product: Fe
Platform:PC
Summarize your bug Games crashes shortly after launching
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Launch Game
What happens when the bug occurs? Game crashes
What do you expect to see? Game doesn't crash

Origin Error Report submitted, Report ID: 0f2010aa70138be2

Message 1 of 6 (933 Views)

Re: Games crashes shortly after launch

EA SPORTS FC Team

Hi @Elfpancakes,

 

could you share your DxDiag with us so that we can have a look at this?

 

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

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Message 2 of 6 (909 Views)

Re: Games crashes shortly after launch

★ Novice
Hi @EA_Jason,
is there a way to attach this information to my original Error Report I submitted through Origin, or should I attach it here to this thread?
Message 3 of 6 (899 Views)

Re: Games crashes shortly after launch

EA SPORTS FC Team

In the thread please @Elfpancakes Standard smile

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Message 4 of 6 (886 Views)

Re: Games crashes shortly after launch

★ Novice

Attached the DxDiag output

Message 5 of 6 (880 Views)

Re: Games crashes shortly after launch

EA SPORTS FC Team

Specs are looking good and shouldn't prevent you from running the game. 

 

You can try the standard troubleshooting steps:

 

- Run Origin and Fe as admin

- Clear Origin cache

- Repair Fe via Origin (right click on Fe)

- Perform a Clean boot of Windows to see if any other programs are interfering. Be sure to only boot up Origin and Fe and if it works, boot up your programs one by one to see which one is causing the issue. Be sure the boot up Windows normally after you're done testing. 

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Message 6 of 6 (842 Views)