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Game wont load?

by the_Lord_Felix
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Game wont load?

[ Edited ]
★★ Newbie

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Galaxy s7
OS Version No idea
Ally Code: (Find it here: http://bit.ly/AllyCode )
What type of issue do you have? Other
How often does the bug occur? Every time (100%)
Summarize your bug The last few days I've been trying to get on the game but its stuck on the EA Capital Games screen. I've tried on wifi and my mobile data so I doubt it's a connection issue. Any help would be appreciated, not really sure what could be done to fix. Sorry if this is in the wrong spot.
Steps: How can we find the bug ourselves?
Connection Type Mobile
Please select your region North America
Country Canada

Please help. 

Screenshot_20200526-092130_Heroes.jpg
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Re: Game wont load?

EA Live QV Team

Hi @the_Lord_Felix and sorry to hear that.

 

Have you tried the available troubleshooting steps from our help article HERE? We checked on our end and there doesn't seem to be a larger issue.

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Re: Game wont load?

EA Live QV Team

Hi @the_Lord_Felix and sorry to hear that.

 

Have you tried the available troubleshooting steps from our help article HERE? We checked on our end and there doesn't seem to be a larger issue.

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Re: Game wont load?

★★ Newbie

Thanks, I'll start going through the list 🤣 

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