Game won't load

[mrsrauseo]

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Google Pixel3
OS Version Android 9.0
Ally Code: (Find it here: http://bit.ly/AllyCode )
What type of issue do you have? Gameplay
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug The game has not loaded for me all day.
Steps: How can we find the bug ourselves? I have no idea but I literally missed an entire day of play.
Connection Type Wifi
Please select your region North America
Country United States

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I can't login to get my Ally code because the game simply will not open. It has been stuck on the "loading cantina" screen all day. I've made sure the game was updated, I've force stopped, restarted my phone, everything other than completely wiping the app which I am hesitant to do. I have experiences brief blackouts before but never for an entire day. I have literally lost an entire day of game play because the app just won't open. 

[TehJaran]

This is the case for me as well, I'm on a Pixel 2 XL.

[shortman884]

Pixel 2 xl and I'm stuck at "loading cantina" then my WiFi disconnects. No other game does this I've tested all of them. 

[loganwestllc]

I'm having the same issue. Google Pixel 2 (not XL) on the latest version of Android. 

Game starts to load and then sits on Loading Cantina forever. 

[loganwestllc]

Oh, I uninstalled and reinstalled the game and that kicked in the update. I'm back in and it's working now. I suggest you guys try the same. 

Thanks.

Joe

[TehJaran]

Yeah, uninstall/reinstall worked for me as well.

[Siorac77]

The same problem. I can't play since yesterday evening, it's very frustrating...

Ally code: 923267855

Asus Zenphone 3 X008D

Android 7.0