Help us improve Answers HQ! Take Survey No, Thanks

Game won't load after updating to Android 8.1

by janwatzke
Reply

Original Post

Highlighted

Game won't load after updating to Android 8.1

[ Edited ]
★★★★ Novice
Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? OnePlus 5T
OS Version 8.1
Ally Code: (Find it here: http://bit.ly/AllyCode ) 871895572
What type of issue do you have? Network/Connection
How often does the bug occur? Often (50% - 99%)
Summarize your bug Ever since i updated my OnePlus 5T to Android 8.1 the game has been misbehaving. First it wouldn't even load. Then I tried clearing cache and it loaded. Once closed it didn't work again or it takes like 5 minutes to load.
Steps: How can we find the bug ourselves? Try it on OnePlus 5T and the latest 8.1 build.
Connection Type Wifi
Please select your region Europe
Country Czech Republic
‌Can't really play on Android 8.1...
Message 1 of 2 (114 Views)

Re: Game won't load after updating to Android 8.1

★★★★★ Novice

reinstall or clear data, then wait for it to download all assests before closing app

Message 2 of 2 (94 Views)

HOW TO CONTACT SUPPORT

Having trouble in Star Wars: Galaxy of Heroes?

Contact EA Help

fifa-20-promo-splash

Find your Player ID

Here's how to find your unique Player ID in Star Wars: Galaxy of Heroes.

Learn more on EA Help

ea-help-promo

Find your Ally Code

Here's how to find your Ally Code in Star Wars: Galaxy of Heroes.

Learn more on EA Help