Re: Game won't close

by zeriuu
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Original Post

Game won't close

[ Edited ]
★★★★★ Novice

Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number Nvidia GTX 1080 TI
Enter RAM memory size in GB 16GB DDR4
What is your gamertag/PSN ID/EA Account name? Zeriuu
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Which Legend were you playing (if applicable)? NA
Which Legends were your squad mates using (if applicable)? NA
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Main Menu lobby
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Exiting the game with the EXIT GAME button
Did your squad mates also experience the issue? Yes
How many matches had you played in a row before the issue occurred? 3
When did this happen? (dd.mm.yy hh:mm) Every single time I go to close the game. 100% chance of happening
How often does the bug occur? Every time (100%)
How severe is your issue? Minor impact to gameplay
What happens when the bug occurs? The screen goes blurry like a blurred image effect. Can still see the main menu lobby and nothing happens. Can press Escape and resume playing but the game never closes. Need to ALT+F4 to force close every single time I play. Has happened only since the latest game patch.
What should be happening instead? The game closing
Steps: How can we find the bug ourselves? Close the game from main menu

Kind of irritating. Happens 100% of the time. Need to force close the game.

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Re: Game won't close

Community Manager

@zeriuu I suspect this is an overlay conflict, can you try a Clean Boot restart and see if anything changes?

https://help.ea.com/en-us/help/faq/how-to-clean-boot-your-pc/


Thanks.

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Re: Game won't close

★★★★★ Novice
I turn my PC off every night. And on when I get home from work. This problem still happens. I do however have the Origin Overlay disabled since friends coming online would downsize Apex on me. Another issue you guys might want to look into. Might be the reason it's having this issue because now that I think about it I didn't start having the issue until I disabled Origin Overlay. Will try and let you know the results.
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Re: Game won't close

★★★★★ Novice

Update: Still having this issue and all of my friends. It is caused by having the Origin Overlay disabled. But having it enabled randomly downsizes my game when friends come online or offline.

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Re: Game won't close

★★★★★ Novice
Added a screenshot showing what happens when I try to exit to desktop.
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