Game unresponsive after switching between apps

[Jerubaal001]

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Phone - Samsung galaxy S10
OS Version Android latest
Ally Code: (Find it here: http://bit.ly/AllyCode ) 316-631-176
What type of issue do you have? Gameplay
How often does the bug occur? Often (50% - 99%)
Summarize your bug Since the update a couple of weeks ago, the game is unresponsive after I have switched to a different app and back again. I have to close the game and relaunch it.
Steps: How can we find the bug ourselves? Use a different app for a bit then switch back to the game. Nothing responds on the screen. It seems ok if you are in a battle and I've noticed it most on the main cantina screen.
Connection Type Mobile
Please select your region Europe
Country United Kingdom

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Where is the submit this bug report button?! Ah, it only appears if I write in this box. 

I don't really have anything to add to the above.

[dta151]

@Jerubaal001 Exact same thing for me. Go to the home screen on my phone, another app or even a phone call and when I go back to game it doesn't respond. Have to close game out and relaunch it. Happens about 30% the time but not every time I do any of the things mentioned

[EA_UltraSlide]

Hi guys and thanks for the report.

We are currently investigating this.

Edit:

We have checked the logs available to us and cannot see a reason for this.