Game stuck while looking for update

[428457771]

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Samsung Galaxy A3
OS Version 7.0
Ally Code: (Find it here: http://bit.ly/AllyCode ) 428-457-771
What type of issue do you have? Network/Connection
How often does the bug occur? Every time (100%)
Summarize your bug Stuck the game while looking for update. It is comming if I use Wifi. Other apps and webs are running properly by Wifi. If I use mobile net swgoh is running well also. I tryied uninstall/ re- install the app but no success.
Steps: How can we find the bug ourselves?
Connection Type Wifi
Please select your region Europe
Country

‌

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Samsung Galaxy A3
OS Version 7.0
Ally Code: (Find it here: http://bit.ly/AllyCode ) 428 457 771
What type of issue do you have? Network/Connection
How often does the bug occur? Every time (100%)
Summarize your bug Game stuck while looking for update, it is comming only if I use Wifi. Other spps and webs are properly run by Wifi. If I use mobile net swgoh is running well. I tried the uninstal/ re install but no success.
Steps: How can we find the bug ourselves?
Connection Type Wifi
Please select your region Europe
Country

‌

[428457771]

Still do not work the game by Wifi. Other apps work well with Wifi. Game stuck checking for updates scene.Pls give advice.

[EA_HighCommand]

Hi @428457771 and sorry for the late reply.

Did you check your router settings and see if it is blocking SWGoH? Since it is running fine on mobile data, it is most likely related to your WiFi settings.

[428457771]

Hi,negativ. i have checked the Wifi connection. There is no any restriction. It is working fine. 

Other apps working properly w/o any issue.

But the game still stuck under the checking for updates scene. Any additional option?

[428457771]

Any feedback?