Game stuck on loading Cantina screen

by nivbp7
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Original Post

Re: Game stuck on loading Cantina screen

★★ Novice

Same issue

 

Huawei P20 Mate Light

WiFi (LTE) and 4G mobile data

Android

Ally code: 773-532-611

Message 141 of 287 (354 Views)
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Re: Stuck on "Loading Cantina"

★★★★ Novice

Same I ssue going on for over an hour 

  • Ally Code: 

    348-311-771

  • Platform (Android / iOS): >>>> IOS
  • Connection (Mobile Data / Wi-Fi)>>> Mobile Data

Any news how long it will take to fix? Free Crystals?

thank you!

Message 142 of 287 (343 Views)
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Re: Stuck on "Loading Cantina"

★★★ Newbie

454-834-711

Android

I've tried both mobile data & wifi

Message 143 of 287 (343 Views)
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Re: Game stuck on loading Cantina screen

★★★ Newbie
Ally Code: 997-465-565
Platform (Android / iOS): Android
Connection (Mobile Data / Wi-Fi) mobile and Wi-Fi
Message 144 of 287 (341 Views)
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Re: Stuck on "Loading Cantina"

★★★ Newbie

Dont know ally code  

Android. Galaxy 8

Have tried both wifi and data. 

United States

 

Message 145 of 287 (340 Views)
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Re: Game stuck on loading Cantina screen

★★ Novice
I had same issue. Android phone, 422-552-274, wifi and mobile data
Message 146 of 287 (339 Views)
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Re: Stuck on "Loading Cantina"

★★ Novice

Same here

 

Ally code 591-814-426

Galaxy s7

Wi-Fi and 4 g connection 

Cleared cache several times but have been stuck on loading screen for 3 hours

Message 147 of 287 (332 Views)
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Re: Stuck on "Loading Cantina"

★★★ Newbie
Ally Code: 863-333-387
Platform (Android / iOS): Android
Connection (Mobile Data / Wi-Fi): Wi-Fi

Thanks for investigating.
Message 148 of 287 (327 Views)
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Re: Stuck on "Loading Cantina"

★★★ Newbie
  • Ally Code: Unable to obtain as I can't login.
  • Platform (Android / iOS): Android
  • Connection (Mobile Data / Wi-Fi) Wi-Fi
Message 149 of 287 (377 Views)
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Re: Game stuck on loading Cantina screen

★★★★ Novice

Product: Star Wars: Galaxy of Heroes
Platform: Apple iPhone
What type of device are you experiencing the issue with? Iphone 7+
OS Version11.4.1
Ally Code: (Find it here: http://bit.ly/AllyCode ) Unable to access game
What type of issue do you have? Network/Connection
How often does the bug occur? Every time (100%)
Summarize your bug: I am unable to get passed the "loading cantina" screen. I have tried uninstalling and reinstalling the game, factory reset my modem/router, hard reset my iPhone, and definitely tried to wait over an hour expecting some download to take place but nothing other than getting stuck at the "loading cantina" screen. I am to believe that they're might a network issue?
Steps: How can we find the bug ourselves? Investigating and providing a solution
Connection Type: Wifi
Please select your region :North America
CountryUS

 

Stuck on the "loading cantina" screen

conn.png
Message 150 of 287 (376 Views)
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