Game stuck on loading Cantina screen

[Kayla_of_Skye]

Ally code: 987-656-592

Have tried my Wi-Fi, data, and Wi-Fi at another house.

Duration: been having a sign-in issue for several days, but it's especially bad today.

Phone type: Moto x4/Android

[GreenFireXXX]

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? Iphone 7+
OS Version 11.4.1
Ally Code: (Find it here: http://bit.ly/AllyCode ) Unable to access game
What type of issue do you have? Network/Connection
How often does the bug occur? Every time (100%)
Summarize your bug I am unable to get passed the "loading cantina" screen. I have tried uninstalling and reinstalling the game, factory reset my modem/router, hard reset my iPhone, and definitely tried to wait over an hour expecting some download to take place but nothing other than getting stuck at the "loading cantina" screen. I am to believe that they're might a network issue?
Steps: How can we find the bug ourselves? Investigating and providing a solution
Connection Type Wifi
Please select your region North America
Country US

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Stuck at "loading cantina" screen

[neilbittong]

On android note 8, with 4g connection, ally code is

426-985-651

[b0b666]

626-537-637

IOS

not working on WiFi nor data

[username11122233]

Ally Code: 354-325-639

Platform: Android

Connection: Wifi and Phone Data

Tried on multiple devices. Tried creating a new account on my wife's phone, and it allowed the account to be created and I could play. As soon as I logged into my account on her phone, it got stuck on loading cantina again.

[meclark2485]

iPad latest version. Same issue. Tried restarting iPad and uninstalling and reinstalling app. Been trying to get on all morning. What else should I try?

[Allender1349]

Same for me. 688-117-112 ally code. Android 4G Europe

[DanaDDissent]

Same thing on Android

[jpblack87]

Experiencing the same problem.

Ally code: 925-745-645
Platform: iOS
Connection: Wi-Fi and mobile data

[meclark2485]

Same issue for me. I have iPad though.