Game stuck on loading Cantina screen

[nivbp7]

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? iPhone 8
OS Version ios 12.1
Ally Code: (Find it here: http://bit.ly/AllyCode ) 972654878
What type of issue do you have? Network/Connection
How often does the bug occur? Every time (100%)
Summarize your bug Game stuck on loading Cantina screen
Steps: How can we find the bug ourselves? Try to login
Connection Type Wifi
Please select your region Other
Country Israel

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Game is stuck on loading Cantina screen 

[CG_MindTricks · Accepted solution]

Hi all, thanks for reporting this. We are currently investigating. Can you please provide the following info if possible:

• Ally Code:
• Platform (Android / iOS):
• Connection (Mobile Data / Wi-Fi)

Thank you.

[Post marked as solution for visibility purposes only - EA_Barry]

Update: We've identified the issue and currently working on a fix. Updates will be posted in this forum announcement: https://forums.galaxy-of-heroes.starwars.ea.com/discussion/198151/server-issues-3-15-2019

[Merklynn31]

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Samsung mobile (j3 prime)
OS Version Android 7
Ally Code: (Find it here: http://bit.ly/AllyCode )
What type of issue do you have? Gameplay
How often does the bug occur? Every time (100%)
Summarize your bug I cannot login, the game gets stuck at loading cantina everytime
Steps: How can we find the bug ourselves? Open game
Connection Type Mobile
Please select your region North America
Country Usa

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I cannot login, I get sick at loading cantina everytime  

[Birini]

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? iphone 7
OS Version 12.1.4
Ally Code: (Find it here: http://bit.ly/AllyCode ) can't log in so I cant find it
What type of issue do you have? Network/Connection
How often does the bug occur? Every time (100%)
Summarize your bug For roughly the last hour, every time I've logged in it has stuck on the "Loading Cantina" screen. Both Wifi and Mobile. I've tried turning the phone off and on and reinstalling the game.
Steps: How can we find the bug ourselves? Not sure it's possible.
Connection Type Wifi
Please select your region North America
Country US

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I could get into the game this morning from my home Wifi, but for the last hour on both mobile and my work WiFi, I've been stuck at "Loading Cantina." I've tried uninstalling and reinstalling the game but no change. Help!

[Dosty1234]

same issue

ally code: 132-791-384

android

mobile data/wifi

[KnightOfDeath1]

I have the same problem uninstalled and still  not working.  I also restarted my phone and still nothing.  Must be a EA problem.

[delisleba]

Same issue here stuck on loading cantina. LG stylo 4 on andriod 8.1

[nottenst]

Appears to be a widespread problem.  Lots of people in the forums reporting this.

My gear request time will now creep to later in the day.  

On an Android. Galaxy J7

[Jaxrotors]

Same issue. Was working around 4 hours ago and now nothing. iOS 12.1.4. Tried both strong WiFi and LTE. Rebooted phone. No change. Ally code 295-369-848

[delisleba]

Same here stuck on loading cantina. LG stylo 4 on andriod 8.1

[GlaberNuzHUN]

I have a same issue (android, galaxy s8, Europe), stucked on loading cantina for hours. I downloaded the last update and the game was running until now. Please, help Thank you!

Ally code: 481-381-626

Android

Wifi