Help us improve Answers HQ! Take Survey No, Thanks

Cannot log in

by Merklynn31
Reply

Original Post

Accepted Solution

Game stuck on loading Cantina screen

★★★★ Novice

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? iPhone 8
OS Version ios 12.1
Ally Code: (Find it here: http://bit.ly/AllyCode ) 972654878
What type of issue do you have? Network/Connection
How often does the bug occur? Every time (100%)
Summarize your bug Game stuck on loading Cantina screen
Steps: How can we find the bug ourselves? Try to login
Connection Type Wifi
Please select your region Other
Country Israel

Game is stuck on loading Cantina screen 

Message 1 of 287 (3,384 Views)

Accepted Solution

Re: Stuck on "Loading Cantina"

[ Edited ]
EA Star Wars: Galaxy of Heroes Team

Hi all, thanks for reporting this. We are currently investigating. Can you please provide the following info if possible:

  • Ally Code:
  • Platform (Android / iOS):
  • Connection (Mobile Data / Wi-Fi)

Thank you.

 

[Post marked as solution for visibility purposes only - EA_Barry]

 

Update: We've identified the issue and currently working on a fix. Updates will be posted in this forum announcement: https://forums.galaxy-of-heroes.starwars.ea.com/discussion/198151/server-issues-3-15-2019

View in thread

Message 13 of 287 (4,147 Views)

All Replies
Highlighted

Cannot log in

[ Edited ]
★★★★ Novice

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Samsung mobile (j3 prime)
OS Version Android 7
Ally Code: (Find it here: http://bit.ly/AllyCode )
What type of issue do you have? Gameplay
How often does the bug occur? Every time (100%)
Summarize your bug I cannot login, the game gets stuck at loading cantina everytime
Steps: How can we find the bug ourselves? Open game
Connection Type Mobile
Please select your region North America
Country Usa

I cannot login, I get sick at loading cantina everytime  

Message 2 of 287 (3,481 Views)

Stuck on "Loading Cantina"

[ Edited ]
★★★★ Novice

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? iphone 7
OS Version 12.1.4
Ally Code: (Find it here: http://bit.ly/AllyCode ) can't log in so I cant find it
What type of issue do you have? Network/Connection
How often does the bug occur? Every time (100%)
Summarize your bug For roughly the last hour, every time I've logged in it has stuck on the "Loading Cantina" screen. Both Wifi and Mobile. I've tried turning the phone off and on and reinstalling the game.
Steps: How can we find the bug ourselves? Not sure it's possible.
Connection Type Wifi
Please select your region North America
Country US

I could get into the game this morning from my home Wifi, but for the last hour on both mobile and my work WiFi, I've been stuck at "Loading Cantina." I've tried uninstalling and reinstalling the game but no change. Help!

Message 3 of 287 (4,407 Views)

Re: Stuck on "Loading Cantina"

[ Edited ]
★★★★ Novice

same issue

ally code: 132-791-384

android

mobile data/wifi

Message 4 of 287 (4,391 Views)

Re: Stuck on "Loading Cantina"

★★★★ Novice

I have the same problem uninstalled and still  not working.  I also restarted my phone and still nothing.  Must be a EA problem.

Message 5 of 287 (4,363 Views)

Re: Stuck on "Loading Cantina"

★★★★ Novice

Same issue here stuck on loading cantina. LG stylo 4 on andriod 8.1

Message 6 of 287 (4,364 Views)

Re: Stuck on "Loading Cantina"

★★★★ Novice

Appears to be a widespread problem.  Lots of people in the forums reporting this.

 

My gear request time will now creep to later in the day.  

 

On an Android. Galaxy J7

Message 7 of 287 (4,352 Views)

Re: Stuck on "Loading Cantina"

[ Edited ]
★★★★ Novice

Same issue. Was working around 4 hours ago and now nothing. iOS 12.1.4. Tried both strong WiFi and LTE. Rebooted phone. No change. Ally code 295-369-848

Message 8 of 287 (4,325 Views)

Re: Stuck on "Loading Cantina"

★★★★ Novice

Same here stuck on loading cantina. LG stylo 4 on andriod 8.1

 

Message 9 of 287 (4,298 Views)

Re: Stuck on "Loading Cantina"

[ Edited ]
★★★★ Novice

I have a same issue (android, galaxy s8, Europe), stucked on loading cantina for hours. I downloaded the last update and the game was running until now. Please, help Frown Thank you!

 

Ally code: 481-381-626

Android

Wifi

Message 10 of 287 (4,292 Views)
0

GET SUPPORT AS YOU PLAY

Find and tap Contact Support in-game under Settings, or contact us on EA Help.

Contact EA Help

fifa-20-promo-splash

Having trouble connecting to your game?

Try these steps first to clear up any problems you may have when connecting to an EA game.

Troubleshoot and test your connection

ea-help-promo

Forget your EA Account ID or password?

Reset, update, or link your account information.

View More on EA Help