November 2020 - last edited November 2020
@EA_David It is Tuesday 11/17/2020 11:03 p.m. mountain time and i am not even able to enter the game without this issue
I have restarted the game 3 times and went as far as closing the game as well as origin with task manager with no luck.
i did a full shut down and waited a few minutes before turning on my pc, tried to load the game once again and i am still stuck not even able to make it to the
homepage without being blocked by the "you've received a treasure pack" screen, no matter how many times I press it A or B on my controller or pressing SPACE BAR or ESC
nothing lets me access my account to play whatsoever. I need this to be fixed so i can enter and play the game at all. That or my account needs to be unstuck or reset in some fashion.
November 2020
Did you figure it out?
November 2020
I got mine unstuck by going to manage game.... Deleting all saved data and game restarted, sent me back to treasure screen but I was able to move to the next screen and back to lobby... Good luck
November 2020
I was able to work around the Treasure Pack screen lock. If you close out the game ALT-F4; and restart, on restart-select a different game server. This worked for me.
November 2020
https://www.youtube.com/watch?v=0tCxJdtFuDY
fixed for pc users...if you on console go to website in video for solution
November 2020
November 2020
heres the fix
November 2020
Same thing! Please FIX THIS!
November 2020 - last edited November 2020
@EA_David It just happened for me. I collected treasure pack in ranked and when back in lobby. I had the same issue I couldnt go back to the lobby to play another ranked game.
UPDATED: I just got disconnected due to inactivity. Rejoined and msg did come up again but i passed this time....