Game stuck at the end of a player turn

[wharp95]

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Smartphone
OS Version Android 10
Ally Code: (Find it here: http://bit.ly/AllyCode ) 349-269-392
What type of issue do you have? Gameplay
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug The game is stuck in battle at the end of the player turn. No bottom right buttons. Top left buttons are still active except settings button which is in disabled state. Chat button is still working. Tapping auto button does not activate its purpose.
Steps: How can we find the bug ourselves? Done this scenario multiple times but its occurence is rare (happened to me in the sith raid for the 3rd times since SLKR is available). A Capital Games developper should be able to help yourselves to find the root cause of the bug.
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The game is stuck rafter using Stasis strike SLKR's ability.
Almost all user interface is active, except settings button which is disabled.
Auto button is active but does not trigger its feature.

I have to force close the application.

[EA_UltraSlide · Accepted solution]

Hi @wharp95 and sorry to hear that.

This has been raised for further investigation by the team.

[EA_UltraSlide · Accepted solution]

Hi @wharp95 and sorry to hear that.

This has been raised for further investigation by the team.