Re: Game restarted or deleted
by Phantomlover1717Original Post
Product: The Sims Mobile
Platform:Apple iPhone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Iphone8
OS Version Os12.3.2
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1003491176644
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Logged onto my sims mobile game and shocked to find out my game has been restarted or deleted with the Create A Sims page. I am a Level 50 player who has used a my own real cash into this game, please return my saved gamed
What do you expect to see? My saved game
Connection Type Wifi
Please select your region Australia
Country Australia
Additional feedback
I updated my sims mobile app recently. Please return my saved game!
Did you have any backup options on? You might be able to recover the game through those.
Or you can contact EA directly. Make sure to mention your old Player ID.
- Open side menu
- Click the gear icon
- Click the 'Help & About' tab
- Click 'Help'
Your browser opens
- Scroll down and click on 'Contact Us'
Open the spoiler for picture how to get to the 'Contact Us' button:
If you can't access the app for some reason. You can also contact EA outside of it.
You can contact EA through this link: https://help.ea.com/en/contact-us/
If you want to do so in a different language you can choose your country of choice in the upper right-hand corner.
You can also contact an EA game advisor through social media:
- Twitter: https://twitter.com/EAHelp
- Facebook: https://www.facebook.com/EAHelpHub/
