May 2021 - last edited May 2021
Product: The Sims Mobile
Platform:Apple iPhone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPhone 12, iPad air
OS Version 14.4.2, 12.4.4
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? If I give my player ID.
What do you expect to see? To get my progress back to what it was.
Connection Type Wifi
Please select your region Asia
Country Bangladesh
I was logged in with game centre on my iPhone on sims mobile when I decided to play on my iPad. I installed it there and the option to load previously saved progress appeared for a few seconds but before I could select anything, the game automatically started from level 1. Then it stopped and said that I was logged in to another device. So, I opened the game on my phone and it reset automatically to level 1 from level 43. I spent real money behind this game.
-Everything is gone except for my friend list and the parties I was attending.
- I can’t see my sim’s body. Only the head.
- It shows I collected 0/78 prizes on the sweet treat showdown though I collected 30/78. Am I going to get those back?!
- Some items from the event are there in my recent from the furniture option but the items that I was using in my house are gone with my house.
- Square and T shaped rooms are there that I bought but property is gone.
- 3rd sim slot that I unlocked is there but the sims aren’t.
I attached screenshots. Please, help me. I spent money and this is making me really sad. Player ID: 1004055109669
May 2021
Unfortunately this is an issue that we can't help you fix from the forums.
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May 2021 - last edited May 2021
@SalixCat Thank you for replying. I submitted a case. It’s in progress right now. I replied to the email yesterday with the necessary information. Haven’t heard back yet. Still waiting.
May 2021