Game randomly crushes especially in combat

by Honority_NiceMax
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Original Post

Accepted Solution

Game randomly crushes especially in combat

[ Edited ]
★★★ Newbie

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? Xs
OS Version 14.5
Ally Code: (Find it here: http://bit.ly/AllyCode ) 135-842-943
What type of issue do you have? Other
How often does the bug occur? Occasionally (10% - 49%)
Summarize your bug After the conquest update game started to randomly crush. This happens in every game mode, and can also happen outside of combat, on main screen. I waited several months, hoping that there will be a fix in one of the next updates, but it is not. Such a bug greatly interferes with playing, especially as a paying player, since making some purchases and cannot implement them, since I am thrown out of the battle with defeat.
Steps: How can we find the bug ourselves? I don’t know the steps, because it’s always random. Check my logs, please.
Connection Type Wifi
Please select your region Europe
Country Belarus

The game was 100% stable before Conquest update.

It crushes 2-4 times every day after update.

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Accepted Solution

Re: Game randomly crushes especially in combat

EA Live QV Team

Hi there @Honority_NiceMax 

 

Sorry to hear that. The team are aware of increased rate of crashing. They are working to reduce these over the next several title updates. More information can be seen in the below link:

 

Forum Post - Increase in Game Crash Instances 

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Message 2 of 2 (129 Views)

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Re: Game randomly crushes especially in combat

EA Live QV Team

Hi there @Honority_NiceMax 

 

Sorry to hear that. The team are aware of increased rate of crashing. They are working to reduce these over the next several title updates. More information can be seen in the below link:

 

Forum Post - Increase in Game Crash Instances 

Message 2 of 2 (130 Views)