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Game not verifying the full game

by Gtroop26

Original Post

Game not verifying the full game

★★★★ Newbie

Product: Apex Legends
Please specify your platform model. PC
AMD or Nvidia Model Number Geforce MX130
Enter RAM memory size in GB 8
What is your gamertag/PSN ID/EA Account name? Gtroop
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. I have played the game yet
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. I was trying to transfer files from one pc to laptop
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? never played
When did this happen? ( hh:mm) 19.07.19
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? It stuck at 39%
What should be happening instead? It should verify and the display the full game
Steps: How can we find the bug ourselves? i dont know

Guys i installed Apex Legends on my pc yesterday and i tried to transfer full game from PC to Laptop.

I watched some videos too to do it perfectly and i did it right.

but now whenever i try to resume download so it verifies and then completes the installation instead it stuck at 39% with 0 b/s.

Any help would be appreciated guys.

Message 1 of 4 (78 Views)

Re: Game not verifying the full game

Community Manager

To move your games to a new hard drive is relatively easy @Gtroop26, you just need to follow the steps below and you should be good to go:


  1. Copy your Origin Game Library folder to wherever you want it.
    • The default location is “C:\Program Files (x86)\Origin Games\”
  2. Set the Origin Game Library Location to the new location.
    • In Origin open up Settings
    • Select the “Installs & Saves” tab.
    • Under “Game library location” select “Change folder…”
    • Locate the new folder.
  3. Start a download for each game you’ve moved.
    • In Origin open up “My Game Library”
    • Find each game you’ve moved.
    • Press “Download”
    • Origin will skip downloading any files that are already there and update any that need to be updated.
  4. When Origin is done updating each game it will be ready to play.


You can find more info here:



Message 2 of 4 (60 Views)

Re: Game not verifying the full game

★★★★ Newbie

I did that too.

I changed library location and started downloading Apex. It was resuming for few minutes and then got stuck at 39%.

Message 3 of 4 (42 Views)

Re: Game not verifying the full game

★★★★ Newbie

Try this;

  • Disable automatic updates of games
  • Close Origin and rename the game folder (ie. "Apex" to "Apex1")
  • Launch Origin and it will start to download the game again fresh, Stop this download by hitting the x/cancel button
  • Close Origin again and rename the folder back (ie. "Apex)
  • Now once you open Origin, the download shouldn't start automatically and you will be able to use the repair option from your Game Library
  • Once the files are verified, it should update normally

That's what worked for me instead of having to redownload the whole thing again. Hope this helps.

Message 4 of 4 (36 Views)


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