Re: Game keeps randomly crashing

by LON3WOL3
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Original Post

Game keeps randomly crashing

★★ Novice

Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number Nvidia GTX 1070
Enter RAM memory size in GB 16
What is your gamertag/PSN ID/EA Account name? Serraphix
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. Detemori, Radiothere
Which Legend were you playing (if applicable)? Mirage
Which Legends were your squad mates using (if applicable)? Caustic, Gibraltar
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. The Ring
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Just killed an enemy team and were running outside of The Ring
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? Keeps happening every 3 - 5 games
When did this happen? (dd.mm.yy hh:mm) 26.02.2019 22:00 (circa) GMT +1
How often does the bug occur? Occasionally (10% - 49%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? The game closes or freezes and then closes. No error message, nothing, It's like the game just turns itself off. I noticed though, every time this happens, Origin says "A content patch is available, please refresh to get the updates". Even if I refresh, there is no new content and it keeps appearing every time the game closes.
What should be happening instead? The game should be working...
Steps: How can we find the bug ourselves? There doesn't seem to be an obvious trigger to this issue. My best guess is just playing the game in full squad. Unless Origin could be causing it.

Appears every time the game closes

Can Origin be closing the game on it's own?

Message 1 of 6 (279 Views)

Re: Game keeps randomly crashing

Community Manager

Hi, @SerraphiX 

 

A small patch went out last night. Were you eventually able to download it and get into the ring?

Blueberry.png
Message 2 of 6 (231 Views)

Re: Game keeps randomly crashing

[ Edited ]
★★ Novice

Hey,

Well this particular crash happened after the patch. It seems that the patch didn't fix the crashing for me. (Unless there was another patch later in the night, I remember downloading one.)
I also think it is not directly tied to The Ring, since the game crashes at random places.

Message 3 of 6 (226 Views)

Re: Game keeps randomly crashing

★★ Novice

I just noticed the location is called The Pit, not The ring... My bad.

Message 4 of 6 (217 Views)

Re: Game keeps randomly crashing

★ Novice

yes its downloaded and now my game crashes every game. ^^ cant play one single game w/o crash since the update. 

Message 5 of 6 (213 Views)

Re: Game keeps randomly crashing

★★★ Newbie
same dude
Message 6 of 6 (197 Views)