Game gives me a loss when I win

[LeGeNDaRyX89]

Product: NHL 20
Platform:Sony Playstation 4
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Look at my club record on your website it even showed a win on there the first time it happens and I’ve lost 70 cr to this
What happens when the bug occurs? The other team pauses and quits then we get the loss
What do you expect to see? To get the wins when I win
Was the issue in online or offline mode? Online
Insert Game Mode or Feature here Eashl
What time did you see the bug? (HH:MM AM/PM) 5:00 pm
What is your time zone? EAT - GMT + 3:00
What is your gamertag/PSN ID? LeGeNDaRyX89
PS4 Crash Reporting: Please copy the text you put in the crash report here.
EASHL issues? Please insert your Club Region.
What is your game language? English

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My club keeps getting a loss when I’m beating a five man team and they quit it even shows that nether of us had a dnf

[EA_Aljo · Accepted solution]

@LeGeNDaRyX89 

Try opening the ports for NHL. They are listed here: https://help.ea.com/en/help/faq/opening-tcp-or-udp-ports-for-connection-issues/. You can get some help with this at www.portforward.com. That may help with this. Thanks!

[EA_Aljo]

Hello, @LeGeNDaRyX89.

Is it always happening at the very end of the game?

[LeGeNDaRyX89]

No it always happens if they quit in the first period

[EA_Aljo · Accepted solution]

@LeGeNDaRyX89 

Try opening the ports for NHL. They are listed here: https://help.ea.com/en/help/faq/opening-tcp-or-udp-ports-for-connection-issues/. You can get some help with this at www.portforward.com. That may help with this. Thanks!

[mrbainsville]

This is not Fifa!

[EA_Aljo]

@mrbainsville 

Thank you. I changed it to reflect NHL. The same instructions still apply. Are you constantly getting losses when you completely finish a game that's a win?