Game gets stuck loading in Galactic War (since Galactic Battles update)

[joshyw2003]

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? Mobile
OS Version iOS 14.0.1
Ally Code: (Find it here: http://bit.ly/AllyCode ) 536-523-992
What type of issue do you have? Gameplay
How often does the bug occur? Every time (100%)
Summarize your bug Whenever I click on one of my Galactic War rewards (I was doing this to see how close I was to being able to promote a character) the game got stuck loading.
Steps: How can we find the bug ourselves? Complete a Galactic War Battle and tap on one of the rewards.
Connection Type Wifi
Please select your region Europe
Country UK

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See above

[EA_UltraSlide · Accepted solution]

Hi @joshyw2003 and thanks for the report. 

We have attempted this several times and run into no issues. We tried both checking the rewards after single battles and after simming the Galactic War.

We have also checked the available logs and saw nothing that may have caused this. Could you take a look at our troubleshooting guide in the hopes of avoiding this in the future. Hope this helps!

[EA_UltraSlide · Accepted solution]

Hi @joshyw2003 and thanks for the report. 

We have attempted this several times and run into no issues. We tried both checking the rewards after single battles and after simming the Galactic War.

We have also checked the available logs and saw nothing that may have caused this. Could you take a look at our troubleshooting guide in the hopes of avoiding this in the future. Hope this helps!