Game froze during LS TB

[mrogers402]

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Samsung Galaxy S21 ultra
OS Version Latest
Ally Code: (Find it here: http://bit.ly/AllyCode ) 356-798-197
What type of issue do you have? Other
How often does the bug occur? Often (50% - 99%)
Summarize your bug During both the GAS/AT mission and during another combat mission today the game completely locked up. No buttons responded and the animations froze as well.
Steps: How can we find the bug ourselves? Play LS Geo TB on a samsung Galaxy S21 ultra
Connection Type Wifi
Please select your region North America
Country United States

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Happened both times during the first wave in phase 2 today. No lock ups happened yesterday in phase 1. 

[EA_UltraSlide · Accepted solution]

Hi @mrogers402 and thanks for the report.

We have checked the logs available to us and can see that the issue that caused your freeze is known to the team and they are currently working on it.

Unfortunately, there is nothing we can do change the result of any of the battles from the currently running TB.

[mrogers402]

Incredibly frustrating bug. Nothing like prepping, remodding, and getting characters to R8 for the hardest event of the month for it to freeze. Please fix this.

[EA_UltraSlide · Accepted solution]

Hi @mrogers402 and thanks for the report.

We have checked the logs available to us and can see that the issue that caused your freeze is known to the team and they are currently working on it.

Unfortunately, there is nothing we can do change the result of any of the battles from the currently running TB.

[Dukkha87]

Have these issues been fixed yet?

I have gotten 3 freezes this lstb, including during my kam mission. Also an arena freeze and now a conquest freeze, all in the last 48 hours. Running on s21 ultra as well.