Game froze doing tier 6 of Jedi Master Luke

[HiddnAgnda]

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Samsung S10
OS Version 11
Ally Code: (Find it here: http://bit.ly/AllyCode ) 113344171
What type of issue do you have? Gameplay
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug While performing Tier 6 of Jedi Master Luke event the game froze. I believe I had just tried to use Jedi Master Luke's assist with Jedi Training Rey. While I was reporting bug game restarted.
Steps: How can we find the bug ourselves? Perform Tier 6 of Jedi Master Luke event
Connection Type Wifi
Please select your region North America
Country United States

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1. Product: Star Wars: Galaxy of Heroes
   Platform:Android Phone
   What type of device are you experiencing the issue with? Samsung S10
   OS Version 11
   Ally Code: (Find it here: http://bit.ly/AllyCode ) 113344171
   What type of issue do you have? Gameplay
   How often does the bug occur? Rarely (0% - 9%)
   Summarize your bug While performing Tier 6 of Jedi Master Luke event the game froze. I believe I had just tried to use Jedi Master Luke's assist with Jedi Training Rey. While I was reporting bug game restarted.
   Steps: How can we find the bug ourselves? Perform Tier 6 of Jedi Master Luke event
   Connection Type Wifi
   Please select your region North America
   Country United States

‌

[EA_UltraSlide · Accepted solution]

Hi @HiddnAgnda and sorry to hear that.

We have checked the logs available to us and there is no indication of a why you encountered a freeze.

Can you please take a look at out troubleshooting guide in the hopes of not running into freezes in the future. Hope this helps!

We will be unable to refund any Light Side tickets used. Sorry.

[EA_UltraSlide · Accepted solution]

Hi @HiddnAgnda and sorry to hear that.

We have checked the logs available to us and there is no indication of a why you encountered a freeze.

Can you please take a look at out troubleshooting guide in the hopes of not running into freezes in the future. Hope this helps!

We will be unable to refund any Light Side tickets used. Sorry.