Game freezing up

by Destro1169
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Original Post

Accepted Solution

Game freezing up

★★ Novice

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Motorola
OS Version 8.0.0
Ally Code: (Find it here: http://bit.ly/AllyCode ) 122-713-964
What type of issue do you have? Gameplay
How often does the bug occur? Every time (100%)
Summarize your bug My game freezes up when I hit the mod tab
Steps: How can we find the bug ourselves?
Connection Type Mobile
Please select your region South America
Country USA

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Motorola e cruise
OS Version 8.0.0
Ally Code: (Find it here: http://bit.ly/AllyCode ) 122713964
What type of issue do you have? Gameplay
How often does the bug occur? Every time (100%)
Summarize your bug Mod tab freezing up game
Steps: How can we find the bug ourselves?
Connection Type Mobile
Please select your region South America
Country United States

Message 1 of 5 (542 Views)

Accepted Solution

Re: Game freezing up

Community Manager (retired)

@Destro1169 Closing this thread as issue is currently being handled on a different thread: https://answers.ea.com/t5/Bug-Reports/Mod-loadouts-button-keeps-freezing-up-the-game/m-p/7096773#M18...

 

@VeeKnea Depending on the platform you are playing, have you tried any of the troubleshooting steps?

https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-android/

https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-ios-apps/

 

If that is not the issue, please create a separate thread on this matter as we will need your Ally Code and more details about why you cannot get into the game (is it crashing, freezing, do you get any error messages, etc) to investigate further.

 

Thank you.

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Message 3 of 5 (495 Views)

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Re: Game freezing up

★★★★★ Novice
Can’t get into the game. Missed rancor Frown
Message 2 of 5 (529 Views)

Re: Game freezing up

Community Manager (retired)

@Destro1169 Closing this thread as issue is currently being handled on a different thread: https://answers.ea.com/t5/Bug-Reports/Mod-loadouts-button-keeps-freezing-up-the-game/m-p/7096773#M18...

 

@VeeKnea Depending on the platform you are playing, have you tried any of the troubleshooting steps?

https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-android/

https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-ios-apps/

 

If that is not the issue, please create a separate thread on this matter as we will need your Ally Code and more details about why you cannot get into the game (is it crashing, freezing, do you get any error messages, etc) to investigate further.

 

Thank you.

Message 3 of 5 (496 Views)

Re: Game freezing up

★★★★★ Novice

Ty mind tricks. But creating another thread on here alludes me. 

 

I like when Kyno posts the specific post on the forums. 

 

Ty for your time.

Message 4 of 5 (478 Views)

Re: Game freezing up

★★★ Newbie
Yeah my game freezes everytime I go in a match, grand arena, arena, even raids, I'm forced to restart and I lose my battle for it counts as a used battle
Message 5 of 5 (388 Views)