Game freezing mid battle

[carlosj277]

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Google Pixel 2
OS Version 10
Ally Code: (Find it here: http://bit.ly/AllyCode ) 978-418-836
What type of issue do you have? Gameplay
How often does the bug occur? Occasionally (10% - 49%)
Summarize your bug Game freezes during GAC battle and the game must be restarted.
Steps: How can we find the bug ourselves? Play a GAC battle.
Connection Type Mobile
Please select your region Other
Country New Zealand

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Game freezes during GAC battle and must be restarted.

I lose my attacking team which now counts for doing no damage to the defending team.

It's now impossible for me to win the round which affects rewards as I now have no chance of winning this GA and severely affects any chance of reaching Khyber league.

A month-long event is once again impacted by a game stability issue.

This time it happened on mobile data but it also happens on wifi.

[EA_UltraSlide · Accepted solution]

Hi @carlosj277 sorry to hear about your freeze.

We have checked the logs available to us and we are unable to see a reason for your issue. Could you please follow our troubleshooting guide to hopefully avoid this in the future. Hope this helps!

[Castheriis]

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Samsung A70 - 2018
OS Version 10
Ally Code: (Find it here: http://bit.ly/AllyCode ) 548-152-859
What type of issue do you have? Gameplay
How often does the bug occur? Occasionally (10% - 49%)
Summarize your bug Game freezes during GAC battle and the game must be restarted.
Steps: How can we find the bug ourselves? Play a GAC battle.
Connection Type Mobile
Please select your region Europe
Country France

As my spy was about to attack the enemy's Hux the game freezes. My best team ends up loosing without inflicting any damage. It prevents me from taking the enemy's territory (ans the one behind) and impact my final result in the TB ( potential Kyber rank, feats...). It is now the second time this bug happens during a GAC

[EA_UltraSlide · Accepted solution]

Hi @carlosj277 sorry to hear about your freeze.

We have checked the logs available to us and we are unable to see a reason for your issue. Could you please follow our troubleshooting guide to hopefully avoid this in the future. Hope this helps!