Game crashes after new TU

[blake085]

I already did, I said it in the report, cleared the cache and didn't work, did a clean install of the game and it didn't work, restarted the phone and nothing changed, turned on/off the wifi and didn't work.

The only thing I haven't tried is playing it with the mobile data to see if it crashes in it too.

[Locksley79]

@EA_HighCommand
Product: Star Wars: Galaxy of Heroes
Platform:Android
What type of device are you experiencing the issue with? Huawei Mate 20 pro (LYA-L09)
EMUI Version 12.0.0
Ally Code: 562-191-237
Type of issue: Crash before the combat in GAC with my JMK team

Time: around 3:20 pm local time
How often does the bug occur? Occasionally
The screen was blocked and when I restarted the battle was lost without having played it.
Connection Type Wifi
Region: Europe
Country: Italy

[Gunff]

@EA_Gunneranother report, same issue, another generic response to check the troubleshooting guide.  CLEARLY this is a bug not someone doing something wrong.

[Locksley79]

it happened again Vs QGJ team. I'm tired of these issues!! 

[Gunff]

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Samsung Galaxy S21
OS Version Android
Ally Code: (Find it here: http://bit.ly/AllyCode )
What type of issue do you have? Gameplay
How often does the bug occur? Occasionally (10% - 49%)
Summarize your bug When entering the game, the load crashes and freeze the game and you lose your fight
Steps: How can we find the bug ourselves? open game, enter battles, it will eventually happen to you
Connection Type Wifi
Please select your region North America
Country USA

‌

Game is crashing when entering fights, not always but enough that it's breaking parts of the game, because you lose conquest energy, lose GAC fights, or lose arena fights.

Please don't tell me to check the basic troubleshooting guide, because it's an epidemic for multiple people, multiple posts on Answers HQ and the forum, and i'm not a 3* newb reporting this I have a long history of reporting bugs so don't instnatly dismiss it with a generic response, please escalate so I don't have to get @EA_Charlemagne in here to back me up that i'm not reporting a fake bug.

I'll even currate the list of links of all of people reporting this so far on the SWGOH forum and EA Answers to show it's happening to lots of people.

https://forums.galaxy-of-heroes.starwars.ea.com/discussion/258774/game-freeze-while-in-loading-scree...

https://forums.galaxy-of-heroes.starwars.ea.com/discussion/258799/breaking-point#latest

https://answers.ea.com/t5/Bug-Reports/Game-crashes-after-new-TU/td-p/11816570/jump-to/first-unread-m...

https://answers.ea.com/t5/Bug-Reports/Game-Freeze/td-p/11818289/jump-to/first-unread-message

https://answers.ea.com/t5/Bug-Reports/Grand-arena-freeze/td-p/11817372/jump-to/first-unread-message

[Zivotinja77]

@EA_Gunner As I said before: troubleshooting already done...

[anonymousjedis]

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Samsung galawy s21
OS Version 12
Ally Code: (Find it here: http://bit.ly/AllyCode ) 318-389-746
What type of issue do you have? Gameplay
How often does the bug occur? Occasionally (10% - 49%)
Summarize your bug Game I'd freezing going into battled. The load screen will present and then freeze. This has happened in conquest, gac and raids. This has also occurred when doing sims on fleet nodes.
Steps: How can we find the bug ourselves? Do battles in conquest.
Connection Type Wifi
Please select your region North America
Country United States

‌

See attached screenshot.  Have to force close the app and restart.

[Skorpion811]

Habe das selbe Problem gehabt. Zwei Kämpfe in der GAC verloren ohne gekämpft zu haben. Beim Betretten des Kampfes hängt sich das Spiel auf. 

Ladebildschirm erscheint aber es passiert nix mehr.

Bitte brechen Sie diese GAC ab, beheben den Fehler und starten die GAC danach neu. 

[EA_Gunner]

Thank you for the report. We attempted to reproduce your report on multiple devices but we were not able to confirm any issues on our side. All battles could be started and completed without freezes or crashes.

[Locksley79]

@Skorpion811 really unbelievable!