Game freezing constantly causing me to not finish photo career challenge [ Edited ]

[venessa711]

Product: The Sims Mobile
Platform:Android Phone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Samsung Galaxy S7 edge
OS Version Unknown
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1003556910710
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Start any activity
What do you expect to see? The game freezes and needs to be restarted
Connection Type Wifi
Please select your region South America
Country United States
Additional feedback

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It started at challenge 17/18 on the photo career challenge 3 days ago. It caused me to not be able to finish the challenge. 

A new challenge has started and it is still doing the same thing.  I cannot complete more that the first task. As soon as I clicked the appliance it freezes.  

[SimGuruMaaike]

Hey @venessa711, can you give us your player id? It will show this number at the right top of your loading screen. 

[venessa711]

1003556910710

[venessa711]

It is still freezing no matter what I do. If I make it through a task, (the quick ones like say hello) when it freezes and I have to restart it I lose any progress I made. 

I completed part one of the new challenge 4 times. It just keeps crashing and then not showing any progress

[venessa711]

Is this issue ever going to be fixed.?

[Phantomlover1717]

I'm not sure what is going on. We have the same phone...

Could you give these a try: https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-android/

Maybe it fixes or at least relieves the issue a bit.