Game freezing before battle

[xRIBBZx]

Product: Command & Conquer: Rivals
Platform:Android Phone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) LG
OS Version G6
What is your Player ID? Ribbz
What type of issue do you have? Gameplay
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug I am not happy. I went to play my first game of cabals war games event and it froze before the game started but was already paired up, and I had a perfect connection. If I don't get reimbursed in some way, then I will no longer be playing this game
Steps: How can we find the bug ourselves? no idea
Connection Type Mobile
Please select your region North America
Country America

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Please reimburse!

[EA_Grasshopper]

Hey @xRIBBZx thanks for reaching out! Sorry you encountered this issue Unfortunately I can't reimburse you for anything but I'd like to investigate and see if there's any issue that may have caused this. Can you send me your Persona ID, found in Settings > About? It's possible your connection dropped, even for just a moment or encountered interference from another application in the background. Thanks!

[xRIBBZx]

Persona ID - 1004169584029