January 2021
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
January 2021 - last edited January 2021
@crinrict Thank you. Can I provide any more information? I’m on a early 2016 (Retina) MacBook Pro.
February 2021 - last edited February 2021
@shadedgrey63 Leaving this to EA. They usually ask if they need more info.
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
February 2021
Could anyone encountering this issue possibly share a save file with me where it's occurring? Your Config.log (located in the TS4 folder in Documents) would also be helpful. You can DM me the link to your files, thanks so much for the help!
Instructions for sending me your files: http://answers.ea.com/t5/The-Sims-4-Bug-Reports/INFORMATION-How-to-Send-User-Files-to-The-Sims-4-Tea...
This account is no longer accepting Direct Messages. If you need to send a Direct Message, please send it to TheSimsDirect. Thank you.
April 2021
Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Occasionally (10% - 49%)
What is your current game version number? 1.72.28.1230
What expansions, game packs, and stuff packs do you have installed? All of them
Steps: How can we find the bug ourselves? Every time I drag an item such as a plate my game freezes
What happens when the bug occurs? My game freezes
What do you expect to see? Not it be frozen
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
Did this issue appear after a specific patch or change you made to your system? No
Every time my game is on 2 speed or more and I drag a plate to the sink my game freezes and I have to force quit. I had to rebuild my house twice because of this
April 2021
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads