Re: Game freezing - Territory battle lost

by EA_Gunner
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Game freezing - Territory battle lost

★★★ Newbie

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? Iphone 12 Pro
OS Version 15.5
Ally Code: (Find it here: http://bit.ly/AllyCode ) 467-678-184
What type of issue do you have? Gameplay
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug The game freezed in Hoth territory battle. See explanations below.
Steps: How can we find the bug ourselves?
Connection Type Wifi
Please select your region Europe
Country France

I was playing when the game started to show bugs : units became blurry (like when you can't select them), the games showed some freeze but continued to work.

 

Then, I played a battle in Territory Battle : Hoth in the "Phoenix Squad" mission. The game freezed completely and I wasn't able to make any moves. So I quitted and restarted but my mission was lost... And I lost the reward I should have won for me and my guild.

Can you work on it to solve this bug. It was not the first time it happened to me, but the first I lost reward... And don't forget to give back lost rewards please...

You'll find attached a video screenshot from my iPhone of what happenned.

 

Here is the link to a youtube video I upload showing the bug i had.

 

https://youtu.be/kWIE17YSnGw 

 

PS : sorry for the english I tried my best as it's not my native language.

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Accepted Solution

Re: Game freezing - Territory battle lost

EA Live QV Team

Hi @Lilou918 

 

Thank you for your report. This has been flagged to the team for further investigation.

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Re: Game freezing - Territory battle lost

EA Live QV Team

Hi @Lilou918 

 

Thank you for your report. This has been flagged to the team for further investigation.

Message 2 of 2 (77 Views)
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