Game freezes when using auto battle

[daniel_vhezel]

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Samsung a50
OS Version ?
Ally Code: (Find it here: http://bit.ly/AllyCode ) 891845921
What type of issue do you have? Gameplay
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug When i use auto battle the game freezes after some time. Once during GA. Since then i avoid using auto battle in critical matches. It was ewoks vs FO. Once during endor event empire&droids vs ewoks. Today during the bounty hunter event vs chirrut.
Steps: How can we find the bug ourselves? I suggest to play (many) auto battles.
Connection Type
Please select your region Europe
Country The Netherlands

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I don't have any additional information

[EA_HighCommand · Accepted solution]

Hi @daniel_vhezel,

We've checked the logs available to us but were unable to identify anything outstanding. Have you already tried a fresh installation? Additionally, please make sure you got enough free space on your phone and close all unused background apps which may interfere. More troubleshooting steps can be found HERE

[daniel_vhezel]

@daniel_vhezel Another bug in this channel, at the question How often does the bug occur? It automatically makes it Rarely, while i clicked a more frequent occurance rate several times. It was around 30-50 percent if i remember correctly from the options

[EA_HighCommand · Accepted solution]

Hi @daniel_vhezel,

We've checked the logs available to us but were unable to identify anything outstanding. Have you already tried a fresh installation? Additionally, please make sure you got enough free space on your phone and close all unused background apps which may interfere. More troubleshooting steps can be found HERE

[daniel_vhezel]

Thanks for your reply, i do have other apps open on my phone. Maybe that is the issue. I will check if it will happen again without other apps open. Thank you