Game freezes during character combat

[nhoj36]

Product: Star Wars: Galaxy of Heroes
Platform:Android Tablet
What type of device are you experiencing the issue with? Samsung Galaxy Tab A8
OS Version 9
Ally Code: (Find it here: http://bit.ly/AllyCode ) 585 538 912
What type of issue do you have? Gameplay
How often does the bug occur? Occasionally (10% - 49%)
Summarize your bug The game is freezing during character combat. It's happened twice since the update, once in Squad Arena and more frustratingly, the second time in Grand Arena, costing me a top team and counting as a loss.
Steps: How can we find the bug ourselves? Try toon combat in tne Starkiller or Bespin settings.
Connection Type Wifi
Please select your region North America
Country Canada

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The two settings had something in common... they were both darkly lit with flickering ambient light. The Squad Arena freeze was with a CLS team on the winter forest from Starkiller Base, and the GAC freeze was an EP led Empiire team in the carbon freezing chamber on Bespin. The flickering light caused all of the icons along the top to flicker in time with them until everything just froze. All of this happened within the first 30 seconds of the fight.

[nhoj36]

It just happened again about 5 minutes ago.

[nhoj36]

And again.

[DarthSpaced]

Yes, we all know it's an issue, but CG doesn't believe it is so they're ignoring all of these posts.

[Mullas]

Same here in tw.... 

[Resmi9793]

@Mullas Hi. I've been ttying to coordinate all these reports and to see if we can raise better diags. See https://answers.ea.com/t5/Bug-Reports/Call-for-action-on-current-crashing-freezing-issue/m-p/9327036... if you wouldlike to help.

[superrsid]

This issue occurs too damn frequently. Lost 30 tickets today due to this nonsense

[nhoj36]

I lost 1M TB points today because it froze during the 1st of 4 waves in a combat mission.  This is REALLY starting to impact my enjoyment of the game.