Game freezes at tutorial

[xrmiao4]

Product: Command & Conquer: Rivals
Platform:Apple iPhone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) 7 plus
OS Version 12.3.1
What is your Player ID? nyarumi
What type of issue do you have? Gameplay
How often does the bug occur? Every time (100%)
Summarize your bug Game freezes at tutorial when you select a riflemen
Steps: How can we find the bug ourselves? Play your own tutorial
Connection Type
Please select your region South America
Country USA

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It asked me to click on the riflemen 

[xrmiao4 · Accepted solution]

I need to set my phone language to English.

But this is still a bug you need to fix.

[xrmiao4]

And I did what it said then the game froze. The game is not playable at all since it fails at the very beginning, you EA losers.

[xrmiao4 · Accepted solution]

I need to set my phone language to English.

But this is still a bug you need to fix.

[EA_Grasshopper]

Hey @xrmiao4 thanks for reaching out. Glad you found a work around. Can I ask, were you using Traditional or Simplified Chinese?

[xrmiao4]

Simplified 

[EA_Grasshopper]

Thanks @xrmiao4 this should be addressed in a future update! Thanks for reporting :D