Game freezes & sometimes crashes randomly

by MintCrystalTV
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Original Post

Game freezes & sometimes crashes randomly

★★★ Newbie

Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number neither or both i dont know what is required here
Enter RAM memory size in GB 8gb
What is your gamertag/PSN ID/EA Account name? mintcrystaltv
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. It happens both in a match and lobby randomly
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. playing the game normally
Did your squad mates also experience the issue? Yes
How many matches had you played in a row before the issue occurred? It happens randomly
When did this happen? (dd.mm.yy hh:mm) whenever i play the game
How often does the bug occur? Often (50% - 99%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? sometimes client freezes for 10-15 seconds then comes back other times client crashes without a message
What should be happening instead? no crash no freeze
Steps: How can we find the bug ourselves? I dont know maybe by trying out my specs and ingame settings.

I am running the game at the lowest settings possible. I reverted my nvidia drivers back to 417.71 from the latest one (respawn developers stated that this driver had no problems with the game but it does have problems, didnt fix my crashing&freezing issue). I love the game and i think it is optimized well for my pc. This is the only problem that makes me want to quit it everytime especially when it happens during a fight. I tried playing it still but I could not. I dont think i am going to play it again until the problem is fixed. When the problem occurs my graphics usage drop to 0% from 90-100%.

I dont know if i am remembering correctly but before the latest windows update my game used to just freeze not crash.

 

If you guys can make us able to reconnect the matches again that would at least keep us playing.

 

I tried to provide as much detail as I could. I hope this issue gets fixed soon. Thanks!

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