Game freeze and crash

[DarthSpaced]

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? iPhone 11 Pro
OS Version 13.5.1
Ally Code: (Find it here: http://bit.ly/AllyCode ) 669-634-998
What type of issue do you have? Gameplay
How often does the bug occur? Often (50% - 99%)
Summarize your bug Game freezes and then crashes
Steps: How can we find the bug ourselves? Squad or fleet battles in arena or TW (I'm sure GAC as well)
Connection Type Wifi
Please select your region North America
Country United States

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I keep getting the game locking up on me, and after it locks up it eventually fully crashes.  This has been happening since the 7/9 update, and it's becoming more and more of an issue.  I've had it freeze then crash on me 4 or 5 times now, all during squad arena or fleet arena battles.  Now it's happening during TW fleet battles.  Please take this seriously, it's causing many issues with TW banners and arena climbing

[DarthSpaced]

This is now 2 days in a row where I am getting the game freezing when in an arena battle, and 2 days in a row where I'm losing crystals from my arena payout because it's happening.  And none of you are admitting that there's a problem.

[DarthSpaced]

Are you going to compensate players for this?  I'm spending crystals for an arena refresh, and because your game isn't stable, I'm not only losing the crystals I paid for a refresh, but losing more because I can't finish my climb.  This is ridiculous that you can't release a stable product at this point.

[DarthSpaced]

Just happened again.  Thanks for ignoring my post and ignoring the problem CG

[grumpybear9000]

They haven't even acknowledged bug report - so I wouldn't hold your breath.

[DarthSpaced]

Here's another freeze and crash.  Just logging it so it can continue to be ignored

[QuimSWGoH]

Here a video about the crashes:

https://youtu.be/g1H27DRniko

Still I not had problems with my iPhone SE, but with BlueStacks is terrible the crashes, now the new crash is the Login issues directly, is needed try several times to finally connect.

[jedilord1]

the crashes are terrible... now even in sithraid

[DarthSpaced]

Here's the latest crash.  CG are you ever going to interject?  Or at least admit there's a problem?

[DarthSpaced]

I just had 2 more freezes and crashes in the last 5 minutes.  Only got a capture of the 2nd one.