Game doesn't start after update

[Tschoeni1]

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Handy
OS Version Latest
Ally Code: (Find it here: http://bit.ly/AllyCode ) 158-646-789
What type of issue do you have? Network/Connection
How often does the bug occur? Every time (100%)
Summarize your bug Game doesn't start anymore. Stuck in loading screen
Steps: How can we find the bug ourselves? None
Connection Type Wifi
Please select your region North America
Country Germany

‌

• There is nothing, that would help you. It doesn't work. 🤷‍♂️

[Wookieflyer · Accepted solution]

Oddly enough, the issue seems to have resolved itself on my side. No idea why though, but I can get in. Its just painfully slow atm.

Let's hope it works for all

[Wookieflyer]

Same issue: stuck on the loading screen.

Ally code : 542-929-568

Device: Samsung galaxy s20

OS Android 

Unable to get past loading screen.

[NerfHerderSW]

Did you try with WiFi off?
That's the same thing I saw when I reported this:

https://answers.ea.com/t5/Bug-Reports/Latest-Game-Update-can-t-connect-via-WiFi/m-p/10414586/highlig...

[Tschoeni1]

Yep, didn't changed anything.

[ChristophIV]

@Tschoeni1 I've seen a few reports of people that have manually updated via the Play/App store having this problem. In those instances, going to the SWGOH app settings and clearing the cache resolved it.

[Tschoeni1]

Okay, I will try and report.

[Tschoeni1]

No way. 🤷‍♂️

[ChristophIV]

@Tschoeni1 As in it didn't work?

I'd try a clean install. Make sure your account is linked to Google Play/Apple play store. Clear cache and app data from the settings, then uninstall.

When you reinstall, open the app and let it sit for 20 minutes or so (it's usually a lot less, this is airing on the safe side) to ensure all assets are downloaded.

[Tschoeni1]

Before I do that, i wait a little time. There are a lot of people having this problem. So maybe EA / CG will solve it quickly and send me massive rewards. 🤣

[Wookieflyer · Accepted solution]

Oddly enough, the issue seems to have resolved itself on my side. No idea why though, but I can get in. Its just painfully slow atm.

Let's hope it works for all