Game doesn’t load my saved account error 9.57 but loads new account

[Billi7691]

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? iPhone 11
OS Version 14.4
Ally Code: (Find it here: http://bit.ly/AllyCode ) 853781961
What type of issue do you have? Network/Connection
How often does the bug occur? Every time (100%)
Summarize your bug Yesterday I clicked on grand arena, with only 3 seconds until launch by accident (fat fingers) and got disconnected from the server error code 9.57, not been able to load the game since, same error 9.57 with wifi or with mobile data on two separate devices with two mobile data plans, when I log out of Game Center I can play the game as a new account without issue, as soon as I log into Game Center to play my account, error 9.57 please restart it contact us
Steps: How can we find the bug ourselves? Not sure
Connection Type Wifi
Please select your region North America
Country United Kingdom

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The game only stops working when logged into Game Center, as per below screenshots I can log in and play a new account 

[EA_UltraSlide · Accepted solution]

Hi @Billi7691 

Can you try and get back into the game now? Please let us know if you run into any issues.

[Billi7691]

Fat fingers at work again I’m not in North America, the power of proof reading  

[EA_UltraSlide]

Hi @Billi7691 and sorry to hear that.

We've brought this to the teams attention so they can investigate this further.

[EA_UltraSlide · Accepted solution]

Hi @Billi7691 

Can you try and get back into the game now? Please let us know if you run into any issues.

[Billi7691]

@EA_UltraSlide Brilliant I am back on, thanks for the help, may I ask what caused it so I don’t do it again

[EA_UltraSlide]

Great that you're back in the game!

It was nothing that you did or had any effect on, it was something in the back end which has now been fixed.