Game does not launch

[Ceylavy]

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Galaxy A10
OS Version Android 10
Ally Code: (Find it here: http://bit.ly/AllyCode ) 864-198-363
What type of issue do you have? Network/Connection
How often does the bug occur? Every time (100%)
Summarize your bug Following the update (June 9), the application is stuck on the loading screen, either the one showing "Disney - Lucasfilm" or the one after with the Galaxy of Heroes' screen "checking for updates". The screen might also go black.
Steps: How can we find the bug ourselves? Start the game
Connection Type Wifi
Please select your region Europe
Country France

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Following the update (June 9), the application is stuck on the loading screen, either the one showing "Disney - Lucasfilm" or the one after with the Galaxy of Heroes' screen "checking for updates". It can not launch the game. The screen might also go black.

[EA_UltraSlide · Accepted solution]

Hi guys,

Several players who have ran into this issue reported chat clearing the game cache (Android / iOS) resolved the issue for them.

Others have reported that a fresh reinstall also helped (if you reinstall, please make sure that your game is linked to Google Play or Game Center).

[Darthcake_1]

I have this exact same issue. Cannot load the game past the disney/lucas logos. So frustrating!

Phone: realme x50 5g, android.

[Theblumpyteam]

I'm having the same problem, in the USA on an Android device.  Very frustrating.

[Dellmans]

Same issue here. Android
Samsung M51

Old Rex

Ally code 887-819-736

[hgertcher]

I am having the same issue on Android 11 on a OnePlus Pro 7 in the US. I don't know my ally code and can't get it since I can't log in to the game. Was able to log in for a few minutes yesterday after deleting the game and reinstalling it.

[Nakrum101]

I have three accounts and having this issue. I will be losing all my free energy on all accounts plus my login rewards for one of my accounts before reset. 

[gab95163]

Same thing here, in France too

Stuck at the "Disney LucasFilm" screen

I use a Galaxy S10 Android 11

My ally code is 879-567-499

[Filthyhobo17]

I am also not able to launch the game, it is stuck on the loading screen. I'm playing on a Galaxy 10+ with Android 11

[Darthcake_1]

I was able to resolve this by clearing both data and cache

[EA_UltraSlide · Accepted solution]

Hi guys,

Several players who have ran into this issue reported chat clearing the game cache (Android / iOS) resolved the issue for them.

Others have reported that a fresh reinstall also helped (if you reinstall, please make sure that your game is linked to Google Play or Game Center).