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Game disconnections on SWGoH

by vantage73345
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Game disconnections on SWGoH

★★ Newbie

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? iPhone 7
OS Version 13.5
Ally Code: (Find it here: http://bit.ly/AllyCode ) 566-357-263
What type of issue do you have? Network/Connection
How often does the bug occur? Every time (100%)
Summarize your bug After playing for over 4-5 minutes or a couple minutes after entering a battle the game lags out and closes. It has mainly been for the last 24 hours or so and impacts all aspects of the game as it occurred in grand arena (causing me to lose) as well as raids (occurred in P1 of the sith raid), arena battles, In the cantina and immediately after opening the store.
Steps: How can we find the bug ourselves? I’m unaware of how game development entirely works so can’t suggest anything than opening it on the device
Connection Type Wifi
Please select your region Europe
Country United Kingdom

Nothing else to add aside from the immediate closure of the game and if needed a screen recording can be acquired 

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Re: Game disconnections on SWGoH

EA Live QV Team

Hi @vantage73345 and sorry to hear that.

 

We've checked the logs available to us but were unable to identify any issues. If you are experiencing this more regularly, please make sure you got enough space on your device and try the troubleshooting steps available in our help article HERE.

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Re: Game disconnections on SWGoH

EA Live QV Team

Hi @vantage73345 and sorry to hear that.

 

We've checked the logs available to us but were unable to identify any issues. If you are experiencing this more regularly, please make sure you got enough space on your device and try the troubleshooting steps available in our help article HERE.

Message 2 of 2 (63 Views)