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Re: Game crashing

by RyoKaos

Original Post

Re: Game crashing

★★★★ Novice

Just had another hard crash at 20:44 CET (summer) time at the relative beginning of P4 of the HAAT raid. This was after successfully soloing the raid up to this point.


For some time now I make sure I restart often and don't have any other apps running in the background.


During one crucial fight in the current GA today (time: 17:50 - 17:55 CET) the app did not show any ability buttons anymore. The timer just run out to 0:00, but it it did not exit the fight. Tried everything, tapped everywhere and switched wifi off on on repeatedly. Finally I had to force close the app. I made a short screen recording of the scene with the stopped timer.


During the Darth Revan event I had to repeat tier 5 like 20 - 30 times. When I finally had only one side droid left and was going to win – the app slowed down to a crawl (animations got slower and slower), and finally no ability buttons were shown anymore. I had to force close here as well.


Things like this are extremely frustrating.



PS: I posted my device and OS info in a previous post



Message 21 of 24 (196 Views)

Re: Game crashing

★★★★★ Newbie

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? Iphone6
OS Version iOS 12.2
Ally Code: (Find it here: ) 576-139-363
What type of issue do you have? Gameplay
How often does the bug occur? Often (50% - 99%)

*Summarize your bug My game is crashing quiet consistently many times throughout the day doing various things. It takes me to my home screen of my phone without warning. It happened 3 times in a row during rebel round up yesterday, once during GA today and 4 times during TW today. This crash has been happening ever since I updated with your recent patch. I have cleared my caches, updated iOS, deleted the game and reinstalled it and it still continues to happen, seems like a memory issue on my phone as the game has become laggy during certain loading times and at the start of any battle sequence. I can’t really play this game competitively now unless I buy a new phone, is there anything I can do to stop crashes so I don’t lose GA/TW fights
Steps: How can we find the bug ourselves?
Connection Type Wifi
Please select your region Brazil
Country Brazil

Message 22 of 24 (132 Views)

Re: Game crashing

★★★ Newbie

Same problem. Happened 6 times during this TW and it is getting more and more frequent with each update.


devide: iphone5s

os version: iOS12.2.2

Ally code: 352414146

Message 23 of 24 (111 Views)

Re: Game crashing

★★★★ Novice

Some observations from the last TW (not the current one – I put my whole relevant roster into defense because of the crashes, anything else is pointless), maybe it can help the developers – in case they are really still looking into this, which I somehow doubt by now:


- it looks like it does not matter where you are exactly when the crash happens, it does not have to be a TW battle; I had it that I just entered the TW map, did something else like managing mod layouts or even an arena battle, then after some time the crash would occur. This made me wonder if it is some kind of memory leak that is triggered somehow by the TW functionalities.


- I tried to further nail it down by doing a fresh app start, then going into TW, trying to see if it is a certain amount of time until the crash happens. This is not the case. I had it that it occurred in the first TW battle right away, when before it occurred only in the second TW battle.

Message 24 of 24 (58 Views)


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