Game crashing to iOS during cut scene tier 1 SLKR event

[Fil_Rathsol]

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPad
What type of device are you experiencing the issue with? 2019 version
OS Version 13.6
Ally Code: (Find it here: http://bit.ly/AllyCode ) 868-484-132
What type of issue do you have? Other
How often does the bug occur? Occasionally (10% - 49%)
Summarize your bug Game crashes out to iOS when starting battles. Last time was in the cut screen for tier 1 of SLKR event so lost the tickets for that attempt
Steps: How can we find the bug ourselves? Start battle
Connection Type Wifi
Please select your region Australia
Country Australia

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No screen shot as it closes right back to iOS. Has only just started doing this since the upgrade this week

[EA_UltraSlide]

Hi @Fil_Rathsol thanks for reporting this and sorry to hear about the crash. Would you be able to provide crash logs from your iPad? To do this, you can do the following:

1. Open Settings app
2. Tap Privacy
3. Tap Analytics & Improvements
4. Tap Analytics Data
5. Scroll down and look for a file beginning with ‘log-sessions-‘ and the timestamp of your crash and ending in ‘.session’. An example of this would be log-sessions-2020-07-23-160414.session
6. You can then copy and paste this or save the log file by clicking the export button in the top right of the page

[Fil_Rathsol]

Hi, I have tried to add the session log files but the add files part says unsupported extension.  I have copied the text from the files and put below

{"share_with_app_devs":true,"bug_type":"179","os_version":"iPhone OS 13.5.1 (17F80)"}
{
"scheduled" : true,
"machine_config" : "iPad7,5",
"log_version" : 2,
"region_format" : "US",
"os_version" : "iPhone OS 13.5.1 (17F80)",
"language" : "en-AU",
"sessions_data" : [
{
"app_arch" : "arm-64bit",
"app_build_version" : "0.19.573594",
"app_version" : "0.19.4",
"app_adamid" : 921022358,
"app_sessionreporter_key" : "C585EE65-D467-43DD-A7FF-A09F5C9BA1DB",
"app_storefront" : 143460,
"app_bundleid" : "com.ea.starwarscapital.bv",
"app_events" : [
{
"date" : "2020-07-24T21:22:07+1000",
"state" : "foregroundRunning",
"type" : "app_session",
"duration" : 75
}
],
"app_is_beta" : false,
"slice_uuid" : "902F0B45-D515-3A42-814D-9F0247203278",
"app_cohort" : "3|date=1451160000000&sf=143460"
}
],
"log_timestamp" : "2020-07-24T21:23:30+1000"
}

File 2

{"share_with_app_devs":true,"bug_type":"179","os_version":"iPhone OS 13.5.1 (17F80)"}
{
"scheduled" : true,
"machine_config" : "iPad7,5",
"log_version" : 2,
"region_format" : "US",
"os_version" : "iPhone OS 13.5.1 (17F80)",
"language" : "en-AU",
"sessions_data" : [
{
"app_arch" : "arm-64bit",
"app_build_version" : "15.29.4",
"app_version" : "15.29.4",
"app_adamid" : 544007664,
"app_sessionreporter_key" : "8DECBB4B-421D-42D7-B541-AE6082559036",
"app_storefront" : 143460,
"app_bundleid" : "com.google.ios.youtube",
"app_events" : [
{
"date" : "2020-07-24T21:46:41+1000",
"state" : "foregroundRunning",
"type" : "app_session",
"duration" : 5650
}
],
"app_is_beta" : false,
"slice_uuid" : "C5DE524B-FA25-376C-90F3-6AF8E31E418A",
"app_cohort" : "7|date=1495870200000&sf=143460&pgtp=Search&prpg=Search&ctxt=Search&issrch=1"
}
],
"log_timestamp" : "2020-07-24T23:29:33+1000"
}

File 3

{"share_with_app_devs":true,"bug_type":"179","os_version":"iPhone OS 13.5.1 (17F80)"}
{
"scheduled" : true,
"machine_config" : "iPad7,5",
"log_version" : 2,
"region_format" : "US",
"os_version" : "iPhone OS 13.5.1 (17F80)",
"language" : "en-AU",
"sessions_data" : [
{
"app_arch" : "arm-64bit",
"app_build_version" : "0.19.573594",
"app_version" : "0.19.4",
"app_adamid" : 921022358,
"app_sessionreporter_key" : "C585EE65-D467-43DD-A7FF-A09F5C9BA1DB",
"app_storefront" : 143460,
"app_bundleid" : "com.ea.starwarscapital.bv",
"app_events" : [
{
"date" : "2020-07-24T23:20:53+1000",
"state" : "foregroundRunning",
"type" : "app_session",
"duration" : 527
}
],
"app_is_beta" : false,
"slice_uuid" : "902F0B45-D515-3A42-814D-9F0247203278",
"app_cohort" : "3|date=1451160000000&sf=143460"
}
],
"log_timestamp" : "2020-07-24T23:30:44+1000"
}

[Fil_Rathsol]

Hi it happened again during a TW battle this time. Log file below

{"share_with_app_devs":true,"bug_type":"179","os_version":"iPhone OS 13.5.1 (17F80)"}
{
"scheduled" : true,
"machine_config" : "iPad7,5",
"log_version" : 2,
"region_format" : "US",
"os_version" : "iPhone OS 13.5.1 (17F80)",
"language" : "en-AU",
"sessions_data" : [
{
"app_arch" : "arm-64bit",
"app_build_version" : "0.19.573594",
"app_version" : "0.19.4",
"app_adamid" : 921022358,
"app_sessionreporter_key" : "C585EE65-D467-43DD-A7FF-A09F5C9BA1DB",
"app_storefront" : 143460,
"app_bundleid" : "com.ea.starwarscapital.bv",
"app_events" : [
{
"date" : "2020-07-25T07:24:12+1000",
"state" : "foregroundRunning",
"type" : "app_session",
"duration" : 1088
}
],
"app_is_beta" : false,
"slice_uuid" : "902F0B45-D515-3A42-814D-9F0247203278",
"app_cohort" : "3|date=1451160000000&sf=143460"
}
],
"log_timestamp" : "2020-07-25T07:50:52+1000"
}

[Fil_Rathsol]

And again in the SLKR event battle

{"share_with_app_devs":true,"bug_type":"179","os_version":"iPhone OS 13.5.1 (17F80)"}
{
"scheduled" : true,
"machine_config" : "iPad7,5",
"log_version" : 2,
"region_format" : "US",
"os_version" : "iPhone OS 13.5.1 (17F80)",
"language" : "en-AU",
"sessions_data" : [
{
"app_arch" : "arm-64bit",
"app_build_version" : "0.19.573594",
"app_version" : "0.19.4",
"app_adamid" : 921022358,
"app_sessionreporter_key" : "C585EE65-D467-43DD-A7FF-A09F5C9BA1DB",
"app_storefront" : 143460,
"app_bundleid" : "com.ea.starwarscapital.bv",
"app_events" : [
{
"date" : "2020-07-25T20:49:45+1000",
"state" : "foregroundRunning",
"type" : "app_session",
"duration" : 824
}
],
"app_is_beta" : false,
"slice_uuid" : "902F0B45-D515-3A42-814D-9F0247203278",
"app_cohort" : "3|date=1451160000000&sf=143460"
}
],
"log_timestamp" : "2020-07-25T21:05:43+1000"
}