Game crashing during squad arena and gearing characters

[westley996]

Product: Star Wars: Galaxy of Heroes
Platform:Android Tablet
What type of device are you experiencing the issue with? Samsung galaxy tab s2
OS Version Android 7.0
Ally Code: (Find it here: http://bit.ly/AllyCode ) 499-423-169
What type of issue do you have? Gameplay
How often does the bug occur? Occasionally (10% - 49%)
Summarize your bug Game is crashing gearing characters and in squad arena.
Steps: How can we find the bug ourselves? Try adding gear one piece at a time.
Connection Type Wifi
Please select your region North America
Country USA

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Game has crashed 4 times in last few days during squad arena play. Also crashing a lot while adding gear to characters. Game freezes and then says that game must be restarted.

[CEO_Rago · Accepted solution]

Hey @westley996,

it may be that an asset has been downloaded incorrectly. Please delete the game, check your WiFi (and if everything is working the way it should), reinstall the game. Then leave the game open for about half an hour to ensure that the game downloads all assets correctly.

If this doesn’t work, more troubleshooting steps can be found here .

Regards.

[CEO_Rago · Accepted solution]

Hey @westley996,

it may be that an asset has been downloaded incorrectly. Please delete the game, check your WiFi (and if everything is working the way it should), reinstall the game. Then leave the game open for about half an hour to ensure that the game downloads all assets correctly.

If this doesn’t work, more troubleshooting steps can be found here .

Regards.