Game crashing during gameplay, no error window
by gitroniOriginal Post
Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number AMD RX 580 DRIVER 19.1.1
Enter RAM memory size in GB 8
What is your gamertag/PSN ID/EA Account name? gitroni
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. any part of map
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. anything
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? between 2 and 4
When did this happen? (dd.mm.yy hh:mm)
How often does the bug occur? Often (50% - 99%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? During gameplay, video and sound crash and game crashes. I go back to desktop with no error message
What should be happening instead? nothing
Steps: How can we find the bug ourselves? during gameplay
Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number AMD RX 580 clean install drivers 19.1.1
Enter RAM memory size in GB 8
What is your gamertag/PSN ID/EA Account name? gitroni
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Anywhere
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Seems to be random, sometimes even during drop
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? in the last 4 or 5 days, I have a crash every 2 or 4 games
When did this happen? (dd.mm.yy hh:mm)
How often does the bug occur? Often (50% - 99%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? Video and audio freeze, audio goes on loop for 2 secs. Black screen and back do deskop. No errors are shown
What should be happening instead? Game should not crash
Steps: How can we find the bug ourselves? During gameplay
