Product: Star Wars: Galaxy of Heroes
What type of device are you experiencing the issue with? Huawei p9 lite
OS Version Android 7.0
Ally Code: (Find it here: http://bit.ly/AllyCode ) 413-288-196
What type of issue do you have? Other
How often does the bug occur? Every time (100%)
Summarize your bug Game crash caused defeat in Grand Arena
Steps: How can we find the bug ourselves? I don't know, it's not my job to look into these things. The game just crashed with no error message, so I can't have screenshots of it.
Connection Type Wifi
Please select your region North America
During a pivotal match in Grand Arena, the game just crashed with no error message. This will probably cause my defeat in the first phase. Is this even possible? Do I have to accept defeat for a game bug?
Hi @Drazhar91 and sorry to hear that.
That sounds more like a technical issue than a bug (we haven't received a large number of crash reports for GA). We've checked the logs for your account for that time and could not find anything unusual. If you experience crashes more often, we would recommend a clean and fresh reinstallation of the game and close all unused background apps.