Game crashes when trading tokens [ Edited ]

[rare_username101]

Product: The Sims Mobile
Platform:Apple iPhone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPhone 8 Plus
OS Version iOS 13.3
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1004875910570
How often does the bug occur? Often (50% - 99%)
Steps: How can we find the bug ourselves? Go to the top left screen to find time limited purchases. Keep going right until you arrive at Tumble Soft.
What do you expect to see? I expect the trade of sweet treat tokens to go through on Tumble Soft but it crashes everytime.
Connection Type Wifi
Please select your region Europe
Country UK
Additional feedback

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Image of crash

[Phantomlover1717]

@rare_username101 do you have the same issue when you click on the Sweet Treat Showdown icon on the right side of the screen and exchange tokens for prizes?

What happens when the game crashes? Does the app close on its own?

[givememore86]

@Phantomlover1717 I'm having the same issue too. I'm trying to get the 3000 pack from STS. I'm getting where's the network prompt.

[SimGuruMaaike]

@rare_username101 the image shows your about screen, what exactly do you mean when you say it crashes? Do you see a where's the network prompt?