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Game crashes when TW is running

by Arclight_Games
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Game crashes when TW is running

★★★★ Novice

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Oneplus 3T
OS Version 8.0.0 (Oxygen 5.0.1)
Ally Code: (Find it here: http://bit.ly/AllyCode )
What type of issue do you have? Other
How often does the bug occur? Occasionally (10% - 49%)
Summarize your bug The game crashes whenever the TW is running. As soon as TW is launched whether in the preview phase or attack phase, the game will crash 5-7 times a day. The game does not crash when TW is not active.
Steps: How can we find the bug ourselves? I'm not sure, I have reported this before and EA support said it is a known bug and will be fixed.
Connection Type Mobile
Please select your region Europe
Country UK

Game crashes when using wifi or mobile, different wifi networks (home or work). The game will only crash with TW is running and I do not have any other applications open at the time.

Message 1 of 5 (146 Views)

Re: Game crashes when TW is running

★★★ Apprentice
Same phone, more or less the same issue here - game crashes all the time but when TB or TW is active the crashes are far more frequent. I wrote to EA support but they just closed the issue and told me to seek help on the forums so here I am Standard smile
Message 2 of 5 (128 Views)

Re: Game crashes when TW is running

★★★ Apprentice
I also have to say that I've sent at least 30 feedback reports with attached system logs but since they's been no changes in months - in fact the issue became worse after EP and Vader reworks came out - I decided to come forward.
Message 3 of 5 (125 Views)

Re: Game crashes when TW is running

★★★ Apprentice
Still no answers here I see, very nice.
Message 4 of 5 (80 Views)

Re: Game crashes when TW is running

EA Star Wars: Galaxy of Heroes Team

Hi all, depending on the device you have, can you please confirm you have went through the following troubleshooting steps?

https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-android/

https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-ios-apps/

 

In case you haven't yet, please do and let us know if the issue remains. If so, can you please provide the following information to check your accounts to make sure it's not an account issue?

- Ally Code:

- Device Model and OS:

- Where does the game crash? In Territory Wars only? Or in other areas of the game as well?

- Any additional information?

 

Thank you.

Message 5 of 5 (72 Views)

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