Re: Game crashes on startup after login

by EA_DragonsEye
Reply

Original Post

Game crashes on startup after login

[ Edited ]
★★★★★ Newbie

Product: The Sims Mobile
Platform:Android Tablet
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) HP Chromebook x360
OS Version 88.0.4324.186
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Crash occurs immediately after opening the app, after the app logs in to Google Play. This began after the latest app update (version 26.0.0.112050), and happens consistently.
What do you expect to see? The game to open successfully.
Connection Type Wifi
Please select your region North America
Country US

Please let me know of any debug/crash logs I can provide to help debug this occurrence.

Message 1 of 3 (562 Views)

Re: Game crashes on startup after login

Community Manager (retired)

Hi @thefrostlixen! Do you still have this issue? If so, could you DM me your player id so I send it to studio to investigate this issue? Thanks for your patience!

Message 2 of 3 (447 Views)

Re: Game crashes on startup after login

★★★ Newbie

I also cannot log in and it just crashes. If you managed to fix it please let me know how.

Message 3 of 3 (326 Views)